Warranty

We have one main priority: that our customers enjoy designing and wearing our customized jewellery. We take pride in creating jewellery that is individual, carefully made and handcrafted, and we are committed to making your shopping experience as pleasant and safe as possible.

 

Satisfaction guaranteed

Each piece of jewellery is customized to your exact specifications. We work only with expert jewellery makers and state-of-the-art technology. The result is handcrafted jewellery of the highest quality, made from the best materials. But if you are not satisfied with the results, we offer a 30 day right of return. Return the article to us and we will refund your money in full.

 

30 day right of return

If you are not satisfied with your jewellery, you can return it within 30 days. For further details regarding returns please see the 'Cancellation' and 'Return Order' instructions.

 

Quality guarantee

We buy only genuine gemstones and precious metals of highest quality. We guarantee authenticity of the pearls, gemstones and diamonds . The diamonds we use are GIA-certified, which is the highest possible certification. We also assure you that we use the finest gold accompanied by a hallmark. With very few exceptions, all 21DIAMONDS jewellery is made in Germany, and every piece is crafted by highly skilled jewellery makers.

 

Two year guarantee on each piece of jewellery

We value excellent craftsmanship and we implement quality management on a continuous basis. 21DIAMONDS also provides a two-year guarantee on each piece of jewellery. If you discover a fault with your jewellery within two years of your purchase, we will repair it free of charge - just contact our Customer Service team. NOTE: Our warrenty claim will cover defects in material and workmanship, not improper use or damage caused by improper care. Dirt on the piece of jewellery is not covered under our warranty claim.

 

No shipping charges

If you like jewellery you will love what 21DIAMONDS has to offer. Enjoy your jewellery in the knowledge that shipping is free - see our FAQs for our delivery destinations.

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