FAQs

Is it difficult to customize a piece of jewellery?

No - on the contrary, it is fun and easy to do. Start with the model you would like to customize, then choose your preferred metal and gemstones. You can make as many changes as you like before you finalize your design - try the customization process here. What is my ring size?

Ring sizes are easy to determine - see our 'ring size' section. And if you are not certain, feel free to contact us for advice. Our jewellery experts are on hand to help by e-mail customerservice@21DIAMONDS.co.uk 

 

How can I pay?

We accept Paypal, American Express, MasterCard and Visa. There are no additional charges and they are safe, easy and convenient. The personal data you send us is encrypted and we use VeriSign®SSL (Secure Socket Layer) certificates for all transactions. We do not store personal credit card data.

 

Why is my payment not being processed when using Safari internet browser?

Unfortunately, we have been having some issues with orders being made when using Safari as your internet browser. Our IT department is currently working to resolve this issue. If possible, please try again with a different browser such as Google Chrome or Firefox.

 

Where is my order?

We will e-mail you updates on the progress of your order while it is being made. We will also e-mail you the FEDEX Tracking Code on the day your jewellery has been shipped so that you can check on the status of your shipment.

See our Shipping page for further information and, if you have any questions regarding your order, please contact us by e-mail at customerservice@21DIAMONDS.co.uk

 

Where do you deliver?

We currently deliver only to the UK and Channel Islands, but please e-mail customerservice@21DIAMONDS.co.uk if you have any particular requests.

 

How high are the shipping costs?

Shipping to the UK and the Channel Islands is free.

 

How long does delivery take?

The interval from the placement of order to receipt of goods is in average 2-3 weeks.

 

What if the ring I ordered doesn't fit?

We offer one free alteration with every ring as part of our service. Simply return the ring after notifying us at customerservice@21DIAMONDS.co.uk

 

How do I return an article?

It is free and easy to return an article. Please refer to our Returns page here or sections 7 and 8 of our Terms and Conditions here.

 

How can I contact 21DIAMONDS?

Contact our friendly Customer Service team by e-mail at customerservice@21DIAMONDS.co.uk

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