We have one main priority: that our customers enjoy designing and wearing our customized jewellery. We take pride in creating jewellery that is individual, carefully made and handcrafted, and we are committed to making your shopping experience as pleasant and safe as possible.
Each piece of jewellery is customized to your exact specifications. We work only with expert jewellery makers and state-of-the-art technology. The result is handcrafted jewellery of the highest quality, made from the best materials. But if you are not satisfied with the results, we offer a 30 day right of return. Return the article to us and we will refund your money in full.
If you are not satisfied with your jewellery, you can return it within 30 days. For further details regarding returns please see the 'Cancellation' and 'Return Order' instructions.
We buy only genuine gemstones and precious metals of highest quality. The diamonds we use are GIA-certified, which is the highest possible certification. With very few exceptions, all 21DIAMONDS jewellery is made in Germany, and every piece is crafted by highly skilled jewellery makers.
We value excellent craftsmanship and we implement quality management on a continuous basis. 21DIAMONDS also provides a two-year guarantee on each piece of jewellery. If you discover a fault with your jewellery within two years of your purchase, we will repair it free of charge - just contact our Customer Service team.
If you like jewellery you will love what 21DIAMONDS has to offer. Enjoy your jewellery in the knowledge that shipping is free - see our FAQs for our delivery destinations.
Experienced customer team to help with the choice and design of your jewellery
Contact us by e-Mail for friendly, comprehensive advice on our products, orders and returns.