No - on the contrary, it is fun and easy to do. Start with the model you would like to customize, then choose your preferred metal and gemstones. You can make as many changes as you like before you finalize your design - try the customization process here.
Ring sizes are easy to determine - see our 'ring size' section. And if you are not certain, feel free to contact us for advice. Our jewellery experts are on hand to help by e-mail customerservice@21DIAMONDS.co.uk.
This is part of our guarantee. 21DIAMONDS only uses gemstones classified according to the CIBJO Blue Book. Plus, as members of the Responsible Jewellery Council, we are committed to abiding by its high standards of quality and sustainability.
We accept Paypal, American Express, MasterCard and Visa. There are no additional charges and they are safe, easy and convenient. The personal data you send us is encrypted and we use VeriSign®SSL (Secure Socket Layer) certificates for all transactions. We do not store personal credit card data.
If you have any problems with a Qype voucher code please e-mail our customer service team explaining your problem and we will get back to you as soon as possile. Our e-mail address is customerservice@21DIAMONDS.co.uk. Please note that your voucher does not expire until 24/2/13.
Unfortunately, we have been having some issues with orders being made when using Safari as your internet browser. Our IT department is currently working to resolve this issue. If possible, please try again with a different browser such as Google Chrome or Firefox.
We currently deliver only to the UK and Channel Islands, but please e-mail customerservice@21DIAMONDS.co.uk if you have any particular requests.
Shipping to the UK and the Channel Islands is free.
The interval from the placement of order to receipt of goods is generally 3 weeks.
We offer one free alteration with every ring as part of our service. Simply return the ring after notifying us at customerservice@21DIAMONDS.co.uk.
Contact our friendly Customer Service team by e-mail at customerservice@21DIAMONDS.co.uk.
Experienced customer team to help with the choice and design of your jewellery
Contact us by e-Mail for friendly, comprehensive advice on our products, orders and returns.